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The curse of insider knowledge
“I have a DVD remote control with 52 buttons on it, and every one of them is there because some engineer along the line knew how to use that button and believed I would want to use it, too. People who design products are experts cursed by their knowledge, and they can’t imagine what it’s [...]
Continue reading...Can I hear an “Amen?” The gospel of design
14. November 2007
The UK-based Design Council has put up an interesting site called Managing Design. It’s appears to be an effort to sell design to the MBAs who might be saying, “yeah, but how will it improve my bottom line?” The site includes some interesting articles on the design process as well as some profiles of companies [...]
Continue reading...Banking 2.0: Banks Leading the Charge
(Part 2 of 3)
13. November 2007
In part 1, I gave an overview of core Web 2.0 technologies such as blogs, podcasts, wikis and social networks. Now I’ll discuss some examples of how several banks are leveraging some of this new technology to initiate and support deeper relationships with their customers. Wells Fargo fosters an informal, ongoing dialogue with its customers Wells Fargo [...]
Continue reading...What if Customer Service ran the Web?
2. November 2007
What marketing begets… Customer service queue at ORD. Uploaded by jaychi. When I came of age on the Internet, Gopher servers dominated the land. Usenet was the primary “peer-to-peer” file sharing medium. And Mosaic, the predecessor to Netscape Navigator, had just been introduced. Who knew what the Web would become? It certainly wasn’t a foregone conclusion that [...]
Continue reading...Emptor caveat
30. October 2007
Beware the buyer. (Okay, I’m not a Latin scholar, and Latin grammar probably doesn’t work that way, but you take my meaning.) NBC Universal made a high-profile decision in August not to renew its contract to sell its video content through iTunes. Instead, they’ve chosen to join forces with News Corp. to build a new [...]
Continue reading...Color me amused
27. October 2007
Festive Quechuas, by ruecian, at colourlovers.com Three fascinating links related to the color on the Web: How Pantone missed the Internet boat, according to Tim Bray at ongoing. Via xBlog. Imagine that! A social networking site for colour lovers. I think I’ve found my favorite palettes. Because not everyone sees in Technicolor, there’s Sim Daltonism, a color blindness [...]
Continue reading...Banking 2.0: Core technologies (Part 1 of 3)
24. October 2007
Web 2.0 has been gaining more and more momentum over the last year or so. Web 2.0 involves taking advantage of internet technology for creating, collaborating, communicating and sharing ideas and information. Things like blogs, podcasts, wikis and social networks are helping organizations forge stronger relationships with their customers. But should you use new technology [...]
Continue reading...Gaming for fun and profit, but mostly fun
24. October 2007
It looks nothing like the games they do for Adult Swim on Cartoon Network (Viva Caligula, Bible Fight, etc.), but here’s a great demo that NYC-based Pop & Co. produced for LEGO. I’m guessing it didn’t take half the effort of one of their full-fledged games, but stylistically, it’s a gem. Makes me nostalgic [...]
Continue reading...Chronic social fatigue syndrome
23. October 2007
This past couple of weeks has been one conversation after another with prospects and clients about building social Web sites for their unique customer and member audiences. Not that I’m complaining — it’s fun work to imagine how businesses can create communities where they previously had unrelated individual customers. But all this talk [...]
Continue reading...Web two point d’oh!
17. October 2007
In the category of pictures speak a thousands words, I offer these charts from a recent study by the Pew Internet & American Life Project. Waves? More like Tsunamis, I’d say. Pity the victim lying on the beach. From Riding the Waves of “Web 2.0â€, by Mary Madden and Susannah Fox, Pew Internet Project. Captured on [...]
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31. December 2007
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