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“Don’t blint me, bro!”
The moment of confrontation. Simon Blint (blue shirt, center left) takes on Thomas Hawk and loses. Photo by Thomas Hawk. There can be little doubt about the Web’s ability to promote reputations. But what about its ability to destroy? Consider the case of Simon Blint, director of visitor relations at San Francisco’s Museum of Modern Art [...]
Continue reading...A land with many faces
18. July 2008
Over the coming weeks, the posts on this blog might take a turn for the exotic, as I’ll be posting stories and photos from the far reaches of Peru. On the agenda: Hunting for megalodon teeth with Desert Man of Ica, who was recently written up in the New York Times. (Fortunately, we made our reservation [...]
Continue reading...Freeconomics
10. July 2008
Just caught wind of a great article in Wired: “Free! Why $0.00 Is the Future of Business” We’re debating this very question with a product we’re developing. One quote that stands out for me: “..free is not quite as simple — or as stupid — as it sounds. Just because products are free doesn’t mean that [...]
Continue reading...Full monty
1. July 2008
Two writers have come across my radar, thanks to the tweets of others: The disclosure on journalist Jeff Jarvis‘ blog BuzzMachine is a refreshingly thorough rundown of his business dealings, stock investments, religious affiliations and political leanings. It’s also funny in parts: “I make some would say too-frequent appearances on TV and radio but I am [...]
Continue reading...Hitting the reset button
7. June 2008
We recently decided to give our business a reboot. As any Windows user knows, a reboot is sometimes necessary to clean out the memory and bring the system running back to peak performance. Not that our business hasn’t been successful and all that. It has. But perhaps symptomatic of a deeper funk, we’ve been struggling for three [...]
Continue reading...You can have this Pulitzer when you pry it from my cold, dead hands.
25. February 2008
And, indeed that day is coming. Meanwhile, it’s interesting to see where the old bastions of power are still hanging on. By a thread. To wit, this quote from a NYT article on the Polk-award-winning political blog Talking Points Memo: Sig Gissler, the administrator of the Pulitzer Prizes, said in an e-mail message that online articles [...]
Continue reading...Amateur era
4. February 2008
myRaganTV, a video site for corporate communicators, just posted an interview with Andrew Keen, author of The Cult of the Amateur: How Today’s Internet is Killing our Culture. I have to admit, I was only vaguely aware of Keen’s book and premise, which (if I gather correctly) is that Web 2.0 has shortcircuited the process [...]
Continue reading...The other bully pulpit
8. January 2008
I’ll bet there are at least two PR departments breaking a sweat after Boing Boing (#5 blog on the planet with traffic in the bajillions) posted a couple of corporate takedowns today. One concerned Midwest airlines’ hamfisted handling of a customer complaint. The other, a bit weightier: Siemens’ profitable relationship with the Nazis during the [...]
Continue reading...Banking 2.0: Banks Leading the Charge
(Part 2 of 3)
13. November 2007
In part 1, I gave an overview of core Web 2.0 technologies such as blogs, podcasts, wikis and social networks. Now I’ll discuss some examples of how several banks are leveraging some of this new technology to initiate and support deeper relationships with their customers. Wells Fargo fosters an informal, ongoing dialogue with its customers Wells Fargo [...]
Continue reading...Banking 2.0: Core technologies (Part 1 of 3)
24. October 2007
Web 2.0 has been gaining more and more momentum over the last year or so. Web 2.0 involves taking advantage of internet technology for creating, collaborating, communicating and sharing ideas and information. Things like blogs, podcasts, wikis and social networks are helping organizations forge stronger relationships with their customers. But should you use new technology [...]
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20. August 2008
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